Ticket Management System
TECHNICAL DATA SHEET
Product : Pinakail
Category : Customized Software
Description: Maintain history of tickets, get notified for each updates till it is closed. Discover SLA violations.
- Based on Client-Server Technology.
- Supports Oracle ,SAP Sybase, MS SQL Server or Open source database for repository.
- Multi Branch, Multi User functionality.
- Security at database level and software level.
- Record information for each ticket and manage progress.
- No performance bottleneck as it is using world`s leading database.
- Easy Recovery by doing backup and restore.
- Fully customize , easy to learn and understand.
- Manage ticket details in knowledge base database to find repeating incidents for quick resolution.
- RAM MEMORY – 2+ GB
- HARD DISK SPACE – 10+ GB
- WINDOWS VERSION – 7 / 10
- CPU MODEL – CORE 2 DUO / i3 / i5