Pinakail : Ticket Management System

TECHNICAL DATA SHEET

Product : Pinakail

Category : Customized Software

Description: Maintain history of tickets, get notified for each updates till it is closed. Discover SLA violations.

Features:

1. Based on Client-Server Technology.
2. Supports Oracle ,SAP Sybase, MS SQL Server or Open source database for repository.
3. Multi Branch, Multi User functionality.
4. Security at database level and software level.
5. Record information for each ticket and manage progress.
6. No performance bottleneck as it is using world`s leading database.
7. Easy Recovery by doing backup and restore.
8. Fully customize , easy to learn and understand.
9. Manage ticket details in knowledge base database to find repeating incidents for quick resolution.

Hardware Requirement:

1. RAM MEMORY – 2+ GB
2. HARD DISK SPACE – 10+ GB
3. WINDOWS VERSION – 7 / 10
4. CPU MODEL – CORE 2 DUO / i3 / i5